SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HG Digital Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hgdigitalhome.co
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Product arrival after a month The delay caused the poor services in Algeria
Good product arrived after 20 days instead of 7 to 10 days
Great delay in delivery and greater delay in Algiers
Wow.
Shipping was in a short time, I will leave a comment after use of course
Great coffee machine with good coffee speed
Finally. The product arrived. Day of evil 11.11.2021. Product arrival day 04.12.2021. From the hibro warehouse in Giza. The coffee machine is excellent quality. The product arrived through a local delivery company yalidine-.. I thank the team and thank the team for their quick response to the letter. Thank the site on Express Finally. Product arrived.Purchase day៛ 11.11.2021. Product arrival day 04.12.2021. From "Hibrew" warehouse in Algiers. The coffee is of excellent quality. The product arrived via a local delivery company, yalidine-.. I thank the store and the customer service team Thank you Ali Express.
Super coffee Machine complies with store's description, fast shipping thank you for seller I recommend this product Arrived in 19 days I have not tried it yet
Thank you the store, fast delivery 19 Day
Merci au vendeur produit tres emballé et envoyé depuis un dépôt en Algérie ( le dépôt en Algérie a mis un peu de retard pour envoyer la machine a café ) et envoyé avec une société de livraison Rapide (locale) .. je remercie le vendeur pour son cadeau et son professionnalisme et il répond au message le produit a l'air super , je vais l'essayer et donner un avis .. je recommande le vendeur
تم إستلام المنتج وهو يبدو بحالة جيدة, وقت الشراء 11/11/2021 وقت الإستلام 29/11/2021, شحن سريع , وقد قمت بتجربته وهو يبدو جيد , جميع مستلزماته موجودة كما في الوصف , سأترك انطباعي بعد تجربته لعدة أيام وجودته وشكرا
Article conforms to its description. Received quickly. Best value for money. Recommended store at one hundred percent.
arrived to Algeria in 15 days I don't use it for now
Very nice product such as description, pictures and fast delivery I ordered after and within 8 days I had. Thank
شحن سريع جدا مجاني ،تم الشحن والاستلام بعد أسبوع فقط ،التغليف جيد والمنتج يبدو جيد شكرا للبائع
Compliant product, remained tested, a big thank you for the store.
Apparently it works very well without problem as the descriptive video, it is necessary to inject water thanks to the tool provided before, the delivery is rapid received in 10 days Nothing left to chance. Thank you
Hibrew is great product The Best in aliexpress I recommend the saler the product come in one week in Algeria
Truth be told: God service at the top and delivery was in 8 days. The product is in excellent condition, packaging and adorable protection. Thank you very much fedex fedex. A full five-star sign. I recommend the product and the delivery company.
The arrival of the coffee machine very quickly 9 days, which is the super speed of the product was wonderful packaging was good coffee at the top store responds professionally thanks to him and all those who advised me By the way, this is the fastest product I 've received since I started online shopping